Project Manager

The main focus of this role is to implement the Priority ERP software at customer sites. When not working on a new project you will be working with existing customers to re-engineer or add value to their existing processes or to implement new modules of the ERP system. Priority is particularly versatile and hence customers stretch across many vertical markets. You will become an expert in the Priority ERP solution.

Activities under this job role:
  • Work through an implementation lifecycle incorporating
  • Business process analysis, design or re-engineering
  • Application Specification
  • Requirements gathering
  • Functionality design
  • Development (SQL, Oracle, or other languages)
  • Testing
  • Training
  • Go-live support
  • Project Planning
  • Project budget management
  • Onsite – presales with the support of the sales team
Desired Skills:
  • Business Process Analysis design and re-engineering
  • Requirements Gathering
  • Gap/ fit analysis
  • Functional Design
  • Data Migration
  • Development & Database Skills (SQL)
  • Testing
  • Support
  • Training
  • Client Relationship Building
  • Documentation
  • Time Management
Software Skills:
  • Any ERP (SAP, Sage, Oracle, Infor, Dynamics, Epicor, Netsuite)
  • SQL Development
  • Microsoft Suite
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Support Technician

You will be joining the Medatech support team in a role which will expand your knowledge of ERP, with many opportunities to move into project management, development and implementation. You will be responsible for dealing with Priority software support issues raised by Medatech customers, as well as maintaining customer relationships and working on internal support and training tasks.

The support calls are not just IT queries, they will require you to understand the customers’ business processes and can cover many different subjects such as; CRM, order processing, inventory, production, scanning, accounts, purchasing, MRP.

Essential Skills:
  • Independent working
  • Ability to prioritise service calls
  • Good communication skills (email, phone, and internally)
  • Logical – must be able to troubleshoot problems
  • Ownership of issues
  • Organised
  • Personable
  • Independent learning
  • Able to manage multiple tasks at once
  • Able to work under pressure
Desirable Skills:
  • Familiarity with information systems/ERP/CRM/Finance (e.g SAP, Sage, Oracle, Infor, Dynamics, Great Plains, Epicor, Oracle (JDE, JD Edwards,) Exact, Netsuite, Priority)
  • Experience working on a helpdesk
  • Project Management qualifications
  • Hardware/Networking experience
  • Programming/Web development in any language
  • Any SQL ability
  • Familiarity with accounting practices
  • Understanding of business processes
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