Who Are Scientific Management International (SMI)?
SMI creates the central nervous systems of platforms operating in hostile environments, including naval ships, submarines, aircraft, marine renewable power generation and land transport. SMI has an unblemished record for reliability, with over 10,000 installations and zero failures. ln addition to installations in aerospace, energy and transport infrastructure, they are the preferred supplier for through-hull penetrators and connectors to the British Royal Navy’s nuclear submarine and surface fleets. ISO 9001:2015 approved, SMI is the only company to continuously hold a Ministry of Defence Capability Approval Certificate for 27 years.
The Key Challenges
In 2015, Keith Wells, SMI’s CEO, operations, enhance customer support, modernise processes, and achieve greater efficiencies. The goal was to find a better way to manage the company’s operations, which would ultimately lead to improved performance and profitability.
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​Existing systems could not cope with increasing volumes generated through company growth
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Existing systems did not provide specific functionality required by SMI to support customers, modernise processes and develop new efficiencies,​​
The Solution
Medatech provided a complete Priority ERP solution. The solution covered all areas of SMI's business, integrating their departments within a single database. The solution consisted of the full Priority manufacturing suite, including integrated CRM and financial capabilities. The project management module was added to deliver project-based processes and functionality SMI needed to support its work with defence sector customers, among others. Since the initial implementation of Priority, SMI's utilisation of the system has gone strength to strength, with its number of system users more than doubling.
The Outcome
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Increased System Users: SMl’s system utilisation has gone from strength to strength, with more than double the number of system users.
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Customised Functionality: Required to support the unique needs of SMI’s market segments, which in turn allows process streamlining, helping to save time and cost.
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Single Database Integration: The solution covered all areas of SMI’s business, integrating their departments within a single database.
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Full Manufacturing Suite: Integrated CRM and Financial modules.
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Project Management Module: Added to deliver the project-based processes and functionality SMI needed to support its work with defense-sector customers.
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Having seen the benefits of regular solution upgrades, SMI signed up to receive programmed upgrades on an annual basis, enabling the company to remain at the forefront of technology.
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The Key To User Adoption - Duncan Rodgers, ERP & Projects Specialist at SMI
